All of these articles have been written by Dorothy Pilarski. Each of the articles is copyrighted. We encourage you to reprint these articles free of charge, so long as you promise to acknowledge the author, reference and provide the website address to the reader, along with our company name and phone number. Of course we would really appreciate that you notify us when you are reprinting an article. It is our hope that you provide us with a hard copy of any printed publications. |
|
Managing Your Own Morale |
| As a business traveler and business owner I have learned many things about managing my own morale. I have been in business 17 years, and I’d like to use that experience to help you with the professional challenge of managing your morale. |
| Read more... |
|
Purolator's Service Commitment |
| I can't tell you how often I have walked in and out of service establishments without giving it a second, but today was different. As a business owner, I depend heavily on business partnerships to help me do business. |
| Read more... |
|
Champagne at Westowne Mazda |
| I have been known to reward outstanding service, just because I so rarely get it. There was a situation I faced a few years ago, which left me highly embarrassed After several business trips, two car accidents, and a host of other unpredictable events-my credit card had maxed out. |
| Read more... |
|
Service Standards at Sobey's |
| In a recent visit to Sobey's I couldn't help but notice their posted service standards. They were posted in an area designated for staff. I took a few minutes to read them, and then while shopping I measured performance against the standards.
|
| Read more... |
|
101 Questions About Service Recovery |
| Any company that is serious about providing customer service has a service recovery strategy in place. Often, managers who have been in the business of service a very long time, become complacent about what it means to be in the business of service recovery. |
| Read more... |
|
Neilson Dairy - Customer Service at it's BEST!!! |
| Here's a short story that shows how one person can make a big difference. I was delivering a seminar at Neilson Dairy and while the seminar participants were working in groups, I heard an incredible example of outstanding service. I just can't wait to share it with you. |
| Read more... |
