International Plaza Hotel - Motivation and Team Building
The International Plaza Hotel approached Communicate Creative Services with a complex training need: How could they increase the rapport and team orientation of the sales department in a way that was fun exciting and inspiring. Communicate Creative Services put together a two day weekend training session that included a professionally run car rally, an awards dinner, and a one-day workshop that was completely customized to increase teamwork in the sales department and to boost morale at the same time. The entire weekend was a smash hit!!!
Bloorview Macmillan - The Challenge of Change
When the Hugh MacMillan Centre merged with the Bloorview Children's Hospital the successful integration of staff posed a serious challenge. Communicate Creative Services was called in to design a multi-week, mult-session training/facilitation session called the Challenge of Change. The goal of the program was to successfully integrate the staff of the two hospitals into a single working unit. The program was very well received and Communicate Creative Services has been called in to repeat some of the sessions for hospital management.
Steelecase (Canada) - Building a Winning Team
Communicate Creative Services presented an off the shelf customer service program to Steelcase Canada, and they enjoyed it so much that they asked Communicate Creative Services to develop a highly customized, one day Team Building seminar for the customer service group. Using lecture, interactive exercises, group facilitation components, Communicate Creative Services designed and delivered a unique program that achieved all of its stated objectives.
Human Rescources Development Canada (HRDC)
Taking the Lead
HRDC is an almagamation of 5 different federal government ministries. The transition issues surrounding the integration of 5 ministries into 1 posed a serious challenge for the organization. At the same time, HRDC was moving from being a bureaucratic, job description based ministry into a competency based, flexible, partnership-oriented group. CCS was asked to design and deliver a two day program for regional managers called Taking the Lead . CCS carried out extensive field research in preparing for the program. The program received excellent reviews both from the regional managers and senior managers at headquarters.
"Julyan Reid, Assistant Deputy Minister and the Regional Management Board, HRDC, Ontario Region would like to express our complete satisfaction for your services in facilitating our recent managers conference-"Taking the Lead."
A formal evaluation process confirmed that the conference was considered to be an enormous success by the 200 managers who participated. Your role as facilitators contributed most significantly to the overall success of this important event for our organization.
In particular, we want to acknowledge the extra time and effort you spent in meeting with our staff to familiarize yourself with our organization and your fiexibility in supporting. The organizing committee members with their work in developing the conference. Please accept our compliments for your good services and best wishes."
Lorne C. MacDonald Director General, Service Delivery North Central Ontario