Book Store

Customer Service

• Customer Service for Dummies by Karen Leland & Keith Bailey
• A Complaint is a Gift by Janelle Barlow & Claus Moeller
• Positively Outrageous Service by T. Scott Gross
• Hey, I'm the Customer by Ron Willingham
• Telephone Terrific! Facts, Fun, & 103 Tips by David Dee
• The Spirit to Serve Marriot's Way by J.W. Marriott
• 1001 Ways to Reward Employees by Bob Nelson
• The Only Thing that Matters by Karl Albrecht
• Service America by Karl Albrecht
• Delivering Knock Your Socks Off Service by Ron Zemke

Presentation Skills

• Secrets of Power Presentations by Peter Urs Bender
• I Can See You Naked by Ron Hoff

Inspirational & Motivational

• How to Get Control of Your Time and Your Life by Alan Lakein
• The Greatest Miracle in the World by Og Mandino
• Feel the Fear and Do It Anyway by Susan Jeffers
• Learned Optimism by Martin Seligman
• Chicken Soup for the Soul by Jack Canfield & Mark Victor Hansen
• What Colour is Your Parachute? By Richard Nelson Bolles
• Wishcraft, How to Get What You Really Want by Barbara Sher
• If I Could Do Anything by Barbara Sher
• Refuse to Choose by Barbars Sher
• Think & Grow Rich by Napoleon Hill
• Awaken the Giant Within by Anthony Robbins
• A Passion for Living by Dr. Allan C. Somersall

General Business

• The Likeability Factor by Tim Sanders
• Secrets of Power Negotiating by Roger Dawson
• How to Win Friends & Influence People by Dale Carnegie
• Thriving on Chaos by Tom Peters
• Managing Transitions, Making the Most of Change by William Bridges
• On Becoming a Leader by Warren Bennis

Working with Volunteers

• From the Top Down: The Executive Role in Volunteer Success by Susan Ellis
• How to Mobilize Church Volunteers by Marlene Wilson
• Effective Management of Volunteer Programs by Marlene Wilson

Stress & Optimum Health

• Stress/Unstress How you Can Control Stress by Keith Sehnert
• Feeling Good by David Burns

Spirituality & Meaning

• The Diary of Anne Frank by Anne Frank
• Mere Christianity by C.. S. Lewis
• Man's Search for Meaning by Viktor E Frankl
• The Genesee Diary by Henri Nouwen
• The Broken Body by Jean Vanier
• The Faith Factor by Dale Matthews
• The Purpose Driven Life by Rick Warren
• The Road Less Traveled by Scott Peck