Dorothy is the principal of Communicate Creative Services. She is a professional business leader and consultant who has been delivering both public and in house seminars for well over 20 years. She is a seasoned speaker who never turns down a challenge to train, facilitate workshops or lead seminars.
She has studied and successfully delivered off the shelf trainining programs on over 25 different topics for clients in different sectors. Dorothy also has extensive experience in designing customized programs.
A new development in Dorothy's experience involves her appearance on television. Dorothy can be seen acting as a facilitator in a new television program which is now airing in the United States, called "Mothering, Full of Grace."
She tackles many thought provoking and difficult topics with a twist uniquely her own.
For the past ten years Dorothy has been affiliated with the Schulich Executive Education Centre, delivering seminars in the specific area of customer service. She has been involved in both the writing, design, research, customization and delivery of a number of programs for Schulich:
Customer Service Principles for Non-Profit Organizations
Managing and Implementing Customer Service Programs
Advanced Customer Service for Senior Mangers
ExtraOrdinary Customer Service for Administrative Assistants
Dorothy has trained at dozens and dozens of organizations, our client list, and the testimonials speak for themselves.
She has been the driving force behind the marketing of Communicate Creative Services, and is the key driving force behind the company's success. Her sharp insights and her knack for asking penetrating questions, always make her a key consultant in new service initiatives.
Prior to founding Communicate Creative Services, Dorothy held management positions both in the corporate and non-profit sector. She worked at Dun & Bradstreet, The Royal Bank, The Canadian Mental Health Association and the Canadian National Institute for the Blind.
Dorothy has a background in Public Relations & Marketing.
In her last position, Dorothy was Director of Training & Education for an occupational health and management consulting group. Dorothy has been the master of ceremonies for a number of national conferences and special training events which included speakers such as, David Suzuki, Stephen Lewis, Albert Ellis and Barbara Sher, just to name a few.
Allan Somersall PhD, MD
With doctorate degrees in chemistry and medicine, and years of teaching and research in university and industry, Allan is an unlikely candidate for producing effective personal change and inspiration in the market place.
But blend in corporate experience as a Vice-President and Consultant in the health care field and two decades of motivational speaking and training with individuals, corporations and groups around the world and voila…. you've got the mix that makes a unique and professional speaker and business resource that stands out form any pack or presenters or consultants. It is an improbable synergy.
No wonder Dr. Somersall has attracted media attention as a keynote speaker and has been a very popular guest on national radio and television. His regular feature columns have appeared in papers across Canada. His books are receiving enthusiastic acceptance. He is in increasing demand a cross the USA, Canada, Latin America and the Asia-Pacific Rim.